FAQ Current Customers

Frequently Asked Questions for Current Customers

I'm having trouble with my service, what should I do?

If your service is slow or not working, and it doesn't improve on its own within 5 minutes please try to "power cycle" both the router used to distribute internet service in your home and the antenna system on the outside of your house that receives the service from us.

Power Cycle the outdoor antenna system by removing the AC power cable from the PoE Adapter or the power outlet it plugs into, wait 10 seconds and plug it back in.

I've power cycled both my home router and my outdoor antenna system and the internet connection is still poor or not working.  How do I find the cause of my problem?