Current Customer FAQ

Frequently Asked Questions for Current Customers

I'm having trouble with my service, what should I do?

If your service is slow or not working, and it doesn't improve on its own within 5 minutes please try to "power cycle" both the router used to distribute internet service in your home and the antenna system on the outside of your house that receives the service from us.

Power Cycle the outdoor antenna system by removing the AC power cable from the PoE Adapter or the power outlet it plugs into, wait 10 seconds and plug it back in.

I've power cycled both my home router and my outdoor antenna system and the internet connection is still poor or not working.  How do I find the cause of my problem?  

Send us an email at questions@newarknet.net or give us a call at 815-318-7615.  Leave a message if after hours.

How do I change the channel on my router?

If your router is overlapping our service and you need to change the channel, here are a few links that will walk you through the steps for the most common store bought routers.  We recommend you use set the channel on the 2.4G to channel 1 or 3 and for the 5G set to channel 6.  This will prevent interference within our Network and you home.

https://kb.netgear.com/23783/Improving-2-4Ghz-Wireless-Performance-by-Changing-Channel

https://www.tp-link.com/us/support/faq/2292/

https://www.linksys.com/sg/support-article?articleNum=132684

Will an extender help to get more coverage throughout my house?

No.  We do not recommend using extenders as they do cause interference with our service.  We have other options available and would be happy to discuss this with you.